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Home > Help > My Eastmachinery Account > Why did my registration fail?

Why did my registration fail?

You may meet the following issues when you register:

1. Your email address has been registered as a member

Please change another email address to set up your account. Or you can use the existed email address to retrieve your password. Click here to retrieve your password.


2. Your Contact Name is not in English

If certain letters of your name contain Non-English letters, you are advised to use the similar English ones instead.


3. The Verification code’ does not show

If no word appears in the "Verification code" image, please check your browser's setting as follows:

- Open the browser, click "Internet Option" in the "Tool" section

- Click "Advanced" tab, then choose the "Media"

- Ensure to make a tick on "Display Picture"

After setting your browser successfully, please simply enter any word and submit. You will then see an error indication and another security codeword will be displayed. 

Submit the security codeword shown to complete the process.


If you still have questions, please Contact Us
Related help topics
Why have not I received an email to verify my account?
How to improve my account security?
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