Return Policy
At Eastmachinery.com, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.
Do I need to send products all the way to China?
Yes! You need to send their products to our warehouse in China.
Address for return delivery: Room 3002, No.6 Building, Jianwai SOHO, No.39 Dongsanhuan Middle Road, Chaoyang District, Beijing, China 100000
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 15 days upon receiving your order. Please contact Customer Service to process your return. You will be responsible for all return shipping fees. Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
- Related help topics
- Eastmachinery After-sale Service Pledge
- Seller Guarantee Services
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