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Home > Help > My Eastmachinery Account > Register & Accounts

Register & Accounts

Why does the system not recognize my account?

To log in your account successfully, please ensure the correct registered email address (or username) and password. 

Your password is case sensitive, so please check if your keyboard's Caps Lock light is on and also make sure there are no extra blank spaces in the password.

If your registered email address and password are correct and you are still unable to sign in successfully, please follow the below steps to set your browsers:

1. Check if your browser if you have blocked Third-party Cookies option. If the Third-party Cookies option has been blocked, please enable it.

2. Please be advised to delete cookies

 

Why do I fail to log in to my account?

To log in your account successfully, please ensure the correct registered email address (or username) and password. 

Your password is case sensitive, so please check if your keyboard's Caps Lock light is on and also make sure there are no extra blank spaces in the password.

If your registered email address and password are correct and you are still unable to sign in successfully, please follow the below steps to set your browsers:

1. Check if your browser if you have blocked Third-party Cookies option. If the Third-party Cookies option has been blocked, please enable it.

2. Please be advised to delete cookies

 

Why does my account registration fail?

You may meet the following issue when you register:

1. Your email address has been registered as a member

2. Your Contact Name is not in English

3. The Verification code does not show

 

What do I do if I forget my password?

If you have forgotten your password, please click 'Forget password' to reset it.

 

How do I edit my personal date?

To modify information such as your email, location or name, please take the following steps:

1. Sign in My user center

2. Click personal data in the 'Account settings'

3. Modify your personal information and save modification

If you still have questions, please Contact Us
Related help topics
Why have not I received an email to verify my account?
How to improve my account security?
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