Dispatch & Delivery
1 Shipping Options
The table below illustrates various shipping options estimated tracking and delivery times available for each country. Tracking information and delivery times may based on customs requirements, holiday delays, weather conditions, etc.
1.1 Time of Delivery
here are two key factors that will decide when you will receive your items.
Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 3 to 15 working days---specified by seller according to the item's stock status.
Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from.
When you make an order you can also check the shipping time:
1.2 Changing shipping address
Shipping address for your order can only be changed prior to your seller shipping your package, please contact the seller to change your address. After your package has been shipped, the shipping address cannot be changed.
2 Tracking your items
Eastmachinery has updated its system for you to check your orders’ logistics information online. After the seller has dispatched your order and provided the tracking number, you can sign into your account to directly track the delivery details through the “Order Detail” page.
3 Customs & Import tax
3.1 If my parcel is seized by Customs what should i do?
If the items are detained by Customs after the shipment has left the seller’s country, the buyer is responsible for clearance of the detained items. It is the buyer's responsibility for any Customs duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.
If your items can not be cleared at Customs, you need to provide Eastmachinery with the letter authorized by customs stating why they have been seized.
These refer to cases in which the packages are held in detention at your Customs. The dispatching party should be responsible for providing evidence to explain the detention.
Case 1: If the item is held in detention at the dispatching party’s Customs, Eastmachinery should make a full refund to the buyer.
Case 2: If Customs proves that the detention happens because the item is prohibited or a replica subject to a fine, Eastmachinery should make a full refund to the buyer.
Case 3: If no written certification is provided by Customs about the detention, the goods are deemed to be en route and Eastmachinery should handle the case based under the context that the shipping information is incomplete.
3.2 How to ask for an invoice?
Reminder: Eastmachinery is only a platform provided for buyers and sellers.
Therefore, when requesting for an invoice, buyers shall contact their sellers directly as they are the real providers.
If the item received is different from the product description, please request a Return & Refund as soon as possible. This way, Eastmachinery can hold your payment until you and the seller solve the problem. For more details to apply "Return & Refund", you can contact us.
If you are satisfied with the merchandise, please visit "My Eastmachinery" and click the "Order Has Been Received" button so that we can release the payment to the seller. You are also expected to leave feedback for each order. Please note that you cannot request a Return & Refund after clicking “Order Has Been Received”.
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